Welcome to the Performance Collision FAQ Centre
Choosing the right collision repair facility is an important decision. Whether your vehicle has sustained minor cosmetic damage or requires extensive structural repairs, you deserve experienced technicians, transparent communication, and repairs completed to manufacturer standards.
Performance Collision proudly serves drivers across southern Ontario through four convenient locations in St. Catharines, Grimsby, Brampton, and Toronto. Each Performance Collision location repairs all makes and models using manufacturer-approved repair procedures, advanced repair equipment, and genuine replacement parts whenever applicable. Our teams also work directly with many insurance providers to help simplify the repair process and keep you informed from estimate to delivery.
Every repair is backed by our Lifetime Guarantee on Workmanship for as long as you own your vehicle, reflecting our commitment to quality craftsmanship, customer satisfaction, and long-term confidence.
Below you’ll find answers to many of the questions we hear most often about collision repairs, manufacturer certifications, insurance claims, repair procedures, warranties, and what you can expect when you choose Performance Collision.
Performance Collision Repair
1. Why choose Performance Collision Grimsby?
Performance Collision Grimsby has proudly served Grimsby Hyundai customers and drivers throughout West Niagara since 2012. Conveniently located at Grimsby Hyundai, our collision centre combines manufacturer-certified repair expertise with personalized local service.
Whether your vehicle has sustained minor cosmetic damage or requires more extensive structural repairs, our team is committed to restoring it using manufacturer-approved repair procedures, advanced equipment, and environmentally friendly waterborne paint technology. Every repair is backed by our Lifetime Guarantee on Workmanship.
2. Do I have to own a Hyundai to have my vehicle repaired at Performance Collision Grimsby?
No. While we proudly support Grimsby Hyundai customers, we repair all makes and models of vehicles.
Our technicians are certified to repair Genesis, Hyundai, Ford, Chrysler, Dodge, Jeep, RAM, FIAT, Kia, Nissan, and Lexus vehicles, and we welcome customers regardless of where they purchased their vehicle.
3. Which vehicle manufacturers are certified for repair at Performance Collision Grimsby?
Performance Collision Grimsby is manufacturer-certified to repair Genesis, Hyundai, Ford, Chrysler, Dodge, Jeep, RAM, FIAT, Kia, Nissan, and Lexus vehicles.
Our technicians receive manufacturer training and follow approved repair procedures designed to help restore your vehicle’s safety, performance, and appearance.
4. What collision repair services do you offer?
Our services include complete collision repair, glass repair, paintless dent repair, paint rejuvenation and polishing, stone chip repair, and headlight restoration.
We also utilize environmentally friendly waterborne paint technology to deliver precise colour matching while reducing environmental impact.
5. Do you work with insurance companies?
Yes. We proudly work with the majority of insurance providers and can help guide you through the claims process from estimate to completed repair.
Certified Collision Repair & Safety
6. Do I have the right to choose my own collision repair facility?
Yes. In most cases, vehicle owners have the right to choose where their vehicle is repaired, regardless of recommendations provided by an insurance company.
Choosing a collision repair facility you trust allows you to make an informed decision about repair quality, manufacturer certifications, customer service, and the overall repair experience.
7. Why are manufacturer-approved repair procedures important?
Modern vehicles are designed with advanced safety systems, sensors, structural components, and driver-assistance technologies that require specialized repair procedures.
Performance Collision Grimsby follows manufacturer-approved repair procedures using specialized equipment and genuine replacement parts whenever applicable. Our technicians receive ongoing manufacturer training and are committed to repairing vehicles according to factory standards while maintaining their safety, performance, and structural integrity.
8. Will my vehicle be safe after collision repairs?
When repairs are performed correctly using approved repair procedures, specialized equipment, and quality materials, the goal is to restore your vehicle as closely as possible to its pre-accident condition.
Performance Collision Grimsby is committed to completing repairs that help restore your vehicle’s safety, appearance, and performance with confidence.
9. What happens after I bring my vehicle in for repairs?
The repair process begins with a detailed damage assessment and repair plan. Once approved, repairs may include structural repairs, parts replacement, refinishing, calibration procedures, quality inspections, and final delivery preparation.
Our team communicates throughout the repair process to keep you informed of progress and estimated completion timelines.
10. Why do modern vehicles require advanced collision repair techniques?
Today’s vehicles incorporate advanced driver-assistance systems, cameras, radar sensors, lightweight materials, Rarer aluminum construction, and sophisticated structural designs.
Repairing these vehicles requires specialized training, manufacturer-approved repair procedures, and advanced equipment to help ensure your vehicle performs as intended after repairs are completed.
Ownership & Customer Support
11. How long do collision repairs usually take?
Repair timelines vary depending on the extent of vehicle damage, parts availability, insurance approvals, and repair complexity.
Our team works efficiently while maintaining the high standards of workmanship required to properly restore your vehicle.
12. Can Performance Collision Grimsby help arrange a rental vehicle?
Yes. We understand that being without your vehicle after a collision can be inconvenient. Depending on your insurance coverage and repair circumstances, Performance Collision Grimsby can help coordinate rental vehicle arrangements while your vehicle is being repaired.
Our team works closely with customers and insurance providers to help streamline the repair process, minimize downtime, and keep you informed every step of the way.
13. Does Performance Collision Grimsby offer a warranty on repairs?
Yes. Every collision repair is backed by our Lifetime Guarantee on Workmanship for as long as you own your vehicle.
This reflects our commitment to quality craftsmanship, customer satisfaction, and long-term confidence in every repair we perform.
14. What should I do immediately after a collision?
Following a collision, prioritize safety, contact emergency services if necessary, document the scene when it is safe to do so, exchange information with other parties involved, and notify your insurance provider.
Once the claims process has begun, our team can help guide you through the repair process and answer any questions along the way.
15. Why should I choose Performance Collision Grimsby instead of another body shop?
At Performance Collision Grimsby, you’ll find manufacturer-certified repair expertise, personalized local service, environmentally friendly repair technology, insurance coordination assistance, and a Lifetime Guarantee on Workmanship.
Whether you drive a Hyundai, Genesis, or any other make or model, our team is committed to restoring your vehicle safely while providing the friendly service our West Niagara customers have come to expect.
